"We can't just sit there and wait for death. From now on, we must improve our service quality and let our customers feel our sincerity."
Wang Jianye's eyes were firm and his voice was steady and powerful. "We must use practical actions to prove that those rumors are nonsense."
"Yes, the quality of our dishes has always been guaranteed and cannot be brought down by rumors," said Wang Yijun.
He rolled up his sleeves, his eyes burning with fighting spirit, "I guarantee that every dish is made strictly according to the standards, so that the guests can eat with peace of mind."
Employees of all Wang's hotels took action, their smiles became more sincere and their service became more thoughtful.
"Hello, guest. This is an extra side dish prepared for you. Please enjoy it." The waitress said kindly. She bent down slightly and gently placed the side dish on the table with both hands. The smile on her face was as warm as the spring sunshine.
"If you have any special requests for the dishes, please feel free to ask and we will definitely satisfy them." Another waiter asked the guest enthusiastically, his eyes full of concern.
At the same time, all Wang's hotels launched a series of special activities.
"Anyone who spends money in our store this week can participate in the lucky draw." The lobby manager stood at the door and loudly introduced the content of the event to the passing guests. "The prizes are generous, including cash coupons, special dishes, exquisite gifts, etc. Come and try your luck!"
"The parent-child package is now available, welcome to try it." The poster was posted in a prominent position outside the store, attracting the attention of many families.
Gradually, the hesitant guests became resolute in their choice.
"I think those rumors are false. The service is so great." A customer said with satisfaction. He nodded with a relieved smile on his face.
"That's right, Wang's All-in-One Restaurant is still reliable." The companion agreed, "We will eat here again in the future."
Seeing this, the competitors became even more furious.
"Why haven't all the Wang's restaurants gone bankrupt yet? We have already lowered our prices so much!" the man with a fat face shouted angrily. He threw the wine glass in his hand heavily to the ground, and the wine splashed everywhere.
"No, we have to step up our efforts. Write some more articles in the newspapers to discredit them." The man with glasses had a gloomy face and a cruel look in his eyes.
But thanks to the efforts of Wang Jianye and his team, all of Wang's restaurant branches are becoming increasingly indestructible.
One day, a special guest came to the store. He looked serious and looked around with a scrutinizing look in his eyes.
Wang Jianye went up to him and said, "Hello, welcome." He had a sincere smile on his face, but he felt a little nervous in his heart, not knowing why this guest came.
The guests remained silent and just ordered a few dishes.
After the dish was served, the guest tasted a few bites and nodded slightly.
"Your restaurant is great. I've heard those rumors before, but they seem to be false." The customer finally spoke, with a hint of appreciation in his tone. "I came here specifically to inspect it. Your food is high quality and your service is great. Those rumors are self-defeating."
Wang Jianye smiled and said, "We have been working hard, and the rumors will eventually be proven false." He felt relieved and at the same time, his belief became stronger.
As time went by, all branches of Wang's restaurants became more and more famous, with new customers coming in a steady stream.
"I heard that Wang's entire hotel chain has a new event. Let's go."
“Their service is first-rate and the food is delicious.”
Word of mouth spread, and Wang's All-Series Restaurant became a food destination in the hearts of the people of Beijing. Standing at the door of the restaurant, Wang Jianye looked at the guests coming and going, feeling full of a sense of accomplishment.
He knows that all this is inseparable from the efforts of the team and the support of the guests.
At night, the noise in the store gradually subsided.
Wang Jianye sat alone in the corner, thinking about the ups and downs of the past few days.
"As long as we are united, there is nothing we cannot overcome." He said to himself. The moonlight shone through the window on him, reflecting his resolute outline.
The moonlight shines on the signboard of Wang's All-System Hotels, making it shine brightly, as if telling the glory and future of Wang's All-System Hotels.
……
As time went by, the business of Wang's full-line restaurant branches became more and more prosperous. From early in the morning every day, there was a long queue at the door of the restaurant, and the restaurant was full of guests. However, behind this prosperity, some discordant voices quietly emerged.
Some key employees of the branch were passionate about their work and devoted countless efforts and sweat to the success of the branch. But as time went by, they began to feel dissatisfied.
On a busy afternoon, when the last batch of customers left with satisfaction, the employees of the branch finally had a moment to breathe. At this time, several key employees gathered together.
"The business of this branch is getting better and better, but our income has not increased much." A chef named Li Qiang said with a frown. His face still showed fatigue after busy work, and his eyes revealed a hint of helplessness.
"That's right. We work so hard, but the difference in income between us and the main store employees is so huge." Waitress Zhao Na echoed, crossing her arms over her chest with a look of dissatisfaction on her face, "We work just as hard as they do, so why do we get paid differently?"
"I heard that the head office has good benefits, with extra bonuses and gifts during festivals. What about us? We have nothing." Another chef, Wang Qiang, also joined the complaints, his voice rising a few notches and seeming a little agitated.
"This is so unfair! We have to talk to the boss." Zhao Na said angrily.
These dissatisfied voices gradually spread among the branch employees, and the originally harmonious working atmosphere began to become somewhat tense.
Wang Jianye was keenly aware of this situation. He found that the employees were no longer as motivated as before, their smiles when serving became a little forced, and there were occasional complaints from the kitchen.
One day, Wang Jianye decided to call a meeting with the key employees of the branch. The atmosphere in the meeting room was solemn.
"I know everyone has some thoughts in their minds recently, so let's talk about it openly today." Wang Jianye sat in the first seat and glanced at everyone with a serious look.
Li Qiang spoke first: "Boss, it's not that we are ungrateful, we just feel that our efforts have not been rewarded enough. Our branch's business is so good, all thanks to everyone working day and night, but the income is not proportional to the efforts."
Wang Jianye nodded and listened attentively.
Zhao Na continued, "Boss, we don't want to compete with the head office, but the gap is so big that it really makes us feel unbalanced. We all work hard, but we don't see any hope."
Wang Jianye pondered for a moment, then said: "I understand everyone's feelings, and I have been thinking about this issue. I admit that the previous salary system and reward mechanism may be unreasonable and did not fully reflect everyone's value."
After hearing what the boss said, the employees' expressions softened a little.
Wang Jianye went on to say, "I have decided to adjust the salary system and reward mechanism. We will comprehensively assess wages and bonuses based on the intensity, difficulty, and performance of the work. Those with outstanding performance will receive additional rewards, and those who make outstanding contributions to the branch will receive generous rewards."
Hope began to shine in the eyes of the employees. (End of this chapter)