Xiao Zhang was packing food for the man while chatting with him. "Sir, is this your first time in our restaurant? Our dishes are very delicious. You can come and try them more often in the future."

The man said: "Yes, this is my first time here. The environment here is very good and the service is very considerate. I will definitely come again if I have the chance in the future."

Xiao Zhang smiled and said, "Welcome to come again next time. We will always provide you with quality service."

With Xiao Zhang's help, the man successfully resolved the embarrassing situation. He took the packed food and left the restaurant. As he left, he kept thanking Xiao Zhang.

This incident spread throughout the restaurant, and everyone praised Xiao Zhang's service attitude. Other waiters also learned from Xiao Zhang and became more patient and considerate when dealing with customers' questions.

A few days later, the man came to the restaurant again. He found Xiao Zhang and said to her, "Thank you so much for your visit last time. I took the food home and my family said it was delicious. I specially brought them here to eat today."

Xiao Zhang said happily: "Welcome to visit us again. We will definitely provide you with better service."

The man and his family enjoyed a delicious meal in the restaurant. They were very satisfied with the food and service of the restaurant and kept praising it before leaving.

Since then, the man has become a regular customer of the restaurant, and he has introduced many friends to eat here. The restaurant's business is getting better and better. Everyone knows that there are not only delicious meals here, but also warm and thoughtful service.

In the early 1990s, when material was not abundant, such a small episode made people feel the sincerity and warmth between people. The employees of Wang's All-series Hotel interpreted the true meaning of service with their actions and brought customers an unforgettable dining experience.

Once, an old man came to the restaurant. He was neatly dressed but looked a little lonely. He ordered a simple dish and ate it silently. The waiter Xiao Li felt a little sorry when he saw the old man's appearance.

Xiao Li walked over and said to the old man with a smile: "Grandpa, are you eating alone? Do you want me to chat with you?"

The old man raised his head and looked at Xiao Li, with a hint of surprise in his eyes. "Okay, little girl. You are so kind."

Xiao Li sat next to the old man and started chatting with him. It turned out that the old man's children all worked in other places and he was very lonely living alone. Today was his birthday and he wanted to come to the restaurant for a good meal.

Xiao Li was very moved after hearing the old man's story. She said to him, "Grandpa, today is your birthday. Our hotel has prepared a small gift for you. I wish you a happy birthday and good health."

The old man took the gift and tears welled up in his eyes. "You are so kind. I haven't been so happy for a long time."

Xiao Li called other waiters to sing a birthday song for the old man. The old man was so moved that tears welled up in his eyes. He said, "Today is the most meaningful birthday I have ever had. Thank you."

This incident made the hotel staff realize the significance of service more deeply. They know that it is not only about providing delicious meals to customers, but also about giving them care and warmth.

There are many such episodes in all Wang's hotels. Each episode is like a shining star, embellishing the daily operation of the hotel. They make the hotel full of human touch and make customers feel the warmth of home.

As for the competition with other restaurants, Wang's whole chain of restaurants remains highly vigilant. They continue to launch new dishes and services to meet the needs of customers. At the same time, they also pay close attention to the dynamics of competitors and are ready to respond to various challenges at any time.

……

As time went by, the restaurant became more and more famous, attracting not only local diners, but also many tourists who came here just to taste the delicious food.

On a sunny day, a group of foreign tourists came to the door of Wang's All-Season Hotel with their luggage on their backs. They came from different countries, with different skin colors and languages, but at this moment they were attracted by the reputation of this restaurant and were full of curiosity about Chinese food.

Walking in front was an American tourist named Tom. He looked at the antique sign of the hotel with a gleam of anticipation in his eyes. "I heard that the food in this restaurant is great. We must try it." Tom said to his companions in English.

"Yes, I can't wait," responded Mary, a tourist from France.

They walked into the restaurant and were immediately attracted by the lively atmosphere. The restaurant was full of diners, who were enjoying the food and chatting happily. The waiters were busy shuttling between the tables with warm smiles on their faces.

A young waiter named Xiao Li saw the group of foreign tourists and immediately came to greet them. She said in fluent English: "Welcome to our restaurant!"

Tom and his friends were very surprised to see that Xiao Li could speak English. "Thank you! We are very excited to be here." Tom said.

Xiao Li smiled and led them to an empty table, then handed them the menu. "This is our menu. You can choose whatever you like."

The foreign tourists took the menu and looked at the dazzling array of dishes with confused expressions on their faces. They were not familiar with Chinese food and did not know how to choose.

Mary pointed to a dish on the menu and asked, "What's this?"

Xiao Li patiently explained: "This is our signature dish, 'Sautéed Shredded Pork with Green Peppers'. It's very delicious. (This is our signature dish, shredded pork with green peppers. Very delicious.)"

“Sounds good.” said Mary.

Tom also pointed to another dish and asked, "And this one?"

Xiao Li continued to explain: "This is 'Braised Pork Belly'. It's a traditional Chinese dish."

Foreign tourists were full of curiosity about the dishes as they listened to Xiao Li's introduction. They discussed and selected the food they wanted to taste.

"Let's try some different dishes." said Tom.

"Good idea." Other tourists expressed their agreement.

Soon, the waiters brought the dishes they ordered. The delicious food on the table amazed the foreign tourists.

"Wow, these dishes look so amazing!" said Mary.

They couldn't wait to pick up their chopsticks and start tasting the delicacies. After the first bite, their faces showed surprise.

"Delicious!" exclaimed Tom.

"These flavors are so unique." said Hans, a tourist from Germany. They were tasting the food and sharing their feelings.

“Chinese food is really different from our food. It's so flavorful.” Mary said.

"Yeah, I especially like this 'Mapo Tofu'. It's spicy and delicious." Tom said.

While they were enjoying the food, the waiters came over from time to time to ask about their feelings and provide them with thoughtful service.

"Is everything okay?" Xiao Li asked.

“Very good. We are really enjoying the food.” Tom replied.

"If you need anything, you can call us anytime," said Xiao Li.

The foreign tourists were very satisfied with the service provided by the waiters. They had a pleasant time in the hotel, not only tasting delicious Chinese food, but also feeling the charm of Chinese catering culture.

When they finished their meal, they all expressed their praise.

"This is the best meal we've had in China." said Mary.

"Definitely. We will come back here again if we have the chance." Tom said.

When they left the restaurant, they kept looking back, as if they were reluctant to leave this place.

This incident spread throughout the hotel, and everyone was proud that the hotel could attract foreign tourists. Since then, more and more foreign tourists have come to Wang's full-line hotels to taste the food and experience the charm of Chinese culture.

Once, a group of foreign tourists came, including a British tourist named David. David was very interested in Chinese history and culture. While tasting the food, he asked the waiters a lot of questions about Chinese food culture.

"Can you tell me more about Chinese food culture?" David asked.

The waiter Xiao Zhang introduced him enthusiastically: "Chinese food culture has a long history. Each dish has its own story and meaning."

David listened with great interest and gained a deeper understanding of Chinese catering culture.

"Thank you for your introduction. I really learned a lot." David said.

Such stories are repeated in all Wang's hotels. The arrival of foreign tourists not only brings more business to the hotels, but also allows Chinese catering culture to go global.

As time goes by, Wang's full range of restaurants has become more and more well-known internationally. It has become a bright business card of Chinese catering culture, attracting more and more foreign tourists to taste the food and feel the charm of Chinese culture.

……

Wang's entire chain of hotels became more and more famous thanks to word-of-mouth from foreign tourists. Wang Jianye knew that if he wanted to continue to gain a foothold and grow in the catering industry, he had to keep forging ahead. So he convened a management meeting again to discuss new development plans.

The atmosphere in the conference room was serious and warm. Wang Jianye sat at the head of the table and looked at everyone firmly. "Now that our restaurant is loved by customers at home and abroad, it's time to consider opening more branches."

Wang Bingbing immediately nodded in agreement, her eyes full of anticipation. "Dad, I think we can open branches in some popular tourist cities first, so that we can attract more tourists. The tourism industry is getting more and more prosperous now, and those popular cities have a large number of tourists, which is very helpful for the development of our hotel."

Ma Hua also spoke actively. He pushed his glasses and said seriously, "Yes, and we can introduce some dishes that combine local characteristics with our hotel style according to the characteristics of different cities. This can not only meet the taste needs of local customers, but also show the innovation ability of our hotel."

Everyone nodded in approval of this development direction. As a result, Wang's entire chain of restaurants began to prepare intensively for opening branches in new cities. They sent a professional team, led by the experienced Lao Zhang, to various cities to investigate market conditions and look for suitable store locations.

Lao Zhang led his team members to travel between different cities, carefully observing the local catering market, traffic flow, and competitors. In a bustling tourist city, they found a very promising store location.

"Look, this location is near the commercial street in the city center, with a very large flow of people. There are also many hotels and attractions around it, so there must be a lot of tourists." Lao Zhang said, pointing to the store.

The team members nodded and thought the location was great. However, when they asked about the rent, they all frowned.

"This location is really good, but the rent is too expensive. Aren't we taking too much risk?" a young team member said worriedly.

Another member echoed: "Yes, with such a high rent, if business is not good, we may suffer a big loss."

Lao Zhang was silent for a moment, then said, "This location is indeed very attractive, but the rent is indeed a problem. Let's report this situation to the headquarters and see what they think."

So they decided to ask the headquarters for instructions. After receiving their report, Wang Jianye fell into deep thought. He paced back and forth in the office, thinking about the pros and cons of this decision.

"This location is indeed very good. If we can manage it well, we will definitely attract a lot of customers. But the rent is so high, there is indeed a certain risk." Wang Jianye said to himself.

He decided to call another management meeting to discuss the issue. During the meeting, everyone expressed their opinions.

"I think we can consider other locations and maybe find one with better value for money," said a management staff member.

Wang Bingbing has a different view. She said firmly: "I think this location is worth a try. Although the rent is high, it also has great potential. We can't just look at the current cost, we have to consider long-term development."

Ma Hua also supported Wang Bingbing's point of view, saying: "Yes, we can work harder on operations, improve the quality of dishes and service levels, and attract more customers. This will make up for the high cost of rent."

After intense discussions, Wang Jianye finally decided to take a risk. "We can't miss this opportunity. This position is worth a try. We have to believe in our team and our brand. As long as we work hard, we will succeed," Wang Jianye said firmly.

After receiving the decision from the headquarters, Lao Zhang led the team to act quickly. They negotiated hard with the landlord and won some favorable terms. Then, they began to carefully design and decorate the store, striving to make the new branch maintain the style of Wang's full-line restaurants while integrating local characteristics.

...(End of chapter)