After the conspiracy of Hongfu Hotel, Xiangrui Hotel and Ruyi Hotel was exposed, their reputations plummeted. Customers were angry and disappointed with their behavior and stayed away from their hotels.

Zhao Hongfu, the owner of Hongfu Hotel, sat in the conference room, his face becoming even gloomier. "What should we do now? Our hotel is becoming increasingly deserted."

"We shouldn't have resorted to such unfair means," one manager said regretfully.

Sun Xiangrui, the owner of Xiangrui Hotel, was also helpless. "We wanted to suppress all Wang's restaurants, but we didn't expect to end up hurting ourselves."

Li Ruyi, the owner of Ruyi Restaurant, stamped his feet in anger. "What should we do now?"

"It seems that we have no choice but to re-examine our business strategy and compete in a legitimate way," suggested a manager.

However, at this time, Wang's full-line hotel was already unstoppable. Its reputation was getting higher and higher, attracting more and more guests.

……

After the conspiracy was exposed, Hongfu Hotel, Xiangrui Hotel and Ruyi Hotel seemed to be caught in a storm and fell into unprecedented difficulties.

The atmosphere in the conference room of Hongfu Hotel was so depressing that it made people feel breathless.

The boss, Zhao Hongfu, sat at the head of the table with a gloomy face, his hands crossed on his chest. After a long silence, he slowly spoke: "Now, the most urgent task is to restore our reputation. This is a matter of life and death for the hotel, and it cannot be taken lightly."

His voice was deep and powerful, echoing in the quiet conference room.

Afterwards, Zhao Hongfu resolutely decided to lead his employees personally and embark on the road of restoring his reputation.

They visited old customers one by one. Every time they arrived at a place, Zhao Hongfu looked sincere, bowed slightly, and apologized sincerely: "What happened in the past was our fault.

We will definitely change our past mistakes and promise to improve. We hope you can give Hong Fu Hotel another chance."

Seeing how sincere Zhao Hongfu was, some old customers felt a little less dissatisfied, but they still had doubts. However, their attitude was no longer as firm as before and they waited and watched.

Inside the Xiangrui Hotel, Sun Xiangrui looked solemn, as he was fully aware of the severity of the crisis. Therefore, he decisively began to carry out a comprehensive overhaul of the hotel.

Gathering all the staff, Sun Xiangrui stood in front of them and said seriously: "From now on, we will welcome customers with a brand new look. Service quality is the foundation of the hotel, and we must pay attention to it. The dishes must also be strictly checked, and there must be no carelessness."

His determined look inspired the employees to pick themselves up again. The employees responded one after another and devoted themselves to the intensive training and rectification work.

Li Ruyi of Ruyi Hotel did not sit still. He increased the investment in pick-up and drop-off services, not only carefully selecting more comfortable vehicles and decorating the interiors of the vehicles to make them warm and pleasant, but also adding more pick-up and drop-off routes to cover a wider area. At the same time, Li Ruyi was alone in his office, resting his chin on his hand, lost in thought, thinking about how to launch some unique services to attract customers' attention.

However, Wang's entire hotel chain was flourishing at the time. Standing in the hotel lobby, watching the customers coming and going, Wang Jianye knew that he must not let down his guard at this moment because of the difficulties faced by his competitors.

He turned to his employees and said: "We can't be satisfied with the status quo. We must continue to innovate to stay ahead."

The employees nodded in agreement and devoted themselves to the research and development of new dishes and the improvement of services.

As time went by, the efforts of Hongfu Hotel, Xiangrui Hotel and Ruyi Hotel gradually paid off.

At Hong Fu Restaurant, a customer nodded with satisfaction after finishing his meal and said, "I didn't expect that they have really improved a lot and their service has become more thoughtful. It seems that they are truly repentant."

During the conversation, there was a clear change in attitude towards Hongfu Hotel.

Xiangrui Restaurant has attracted many diners with its new special dishes. People in the restaurant were savoring the delicious dishes and exclaimed: "The dishes here taste very good. It seems that they have put a lot of effort into it."

The pick-up and drop-off service of Ruyi Hotel has also been well received by customers. A customer who just got off the car of Ruyi Hotel said with emotion: "The current pick-up and drop-off service is really convenient and saves us a lot of worry."

Although the business of these three restaurants has gradually improved, there is still a certain gap compared with Wang's full range of restaurants. Wang's full range of restaurants are still crowded with customers and very lively.

During this process, Tianjin's food industry has also undergone some changes. Some new restaurants have sprung up like mushrooms after a rain, and they have keenly learned from the successful experience of Wang's full-line restaurants, while also boldly adding their own characteristics.

Facing new competition, Wang Jianye knew he couldn't take it lightly. He began to frequently communicate with people in the industry and pay attention to the latest developments in the industry. He actively introduced new technologies and concepts, striving to keep all Wang's restaurants at the forefront of the food industry.

……

As time slowly passed, although Hongfu Hotel, Xiangrui Hotel and Ruyi Hotel tried their best to save the situation, the dominant position of Wang's hotels was still as unshakable as a towering mountain.

In Hongfu Restaurant, the boss Zhao Hongfu frowned and paced back and forth in his office, thinking hard about how to break the impasse. Finally, he decided to find another way and boldly cooperate with some food suppliers from other places.

Soon, a batch of unique ingredients were delivered to the restaurant, bringing with them novel cooking methods.

Hongfu Hotel has launched a series of new special dishes in full swing, focusing on exotic cuisine.

"We want to bring a brand new taste experience to our customers." Zhao Hongfu stood in the hotel lobby, his eyes firm and full of confidence.

These new dishes full of exotic characteristics, colorful and fragrant, quickly attracted some customers who like to try new things.

They walked into Hong Fu Restaurant with curiosity and anticipation, and were pleasantly surprised after tasting the food.

Gradually, the business of Hongfu Hotel picked up and the lobby became lively again.

In Xiangrui Hotel, Sun Xiangrui paid keen attention to cultural integration.

He traveled around and invited some artists to the hotel to hold exhibitions and performances.

When exquisite paintings are hung on the walls of the hotel and melodious music flows in the restaurant, customers feel as if they are in a palace of art.

Here, they can enjoy delicious food while appreciating the charm of art.

“Food and art combine to create a unique dining atmosphere.”

Sun Xiangrui looked at the bustling restaurant, his heart full of anticipation.

Sure enough, some art lovers were attracted by this unique atmosphere and came to Xiangrui Hotel, where they tasted delicious food, appreciated art, and immersed themselves in this wonderful atmosphere.

As a result, Xiangrui Hotel has its own stable customer base and its business is gradually improving. Li Ruyi of Ruyi Hotel has not relaxed at all and continues to work hard on service.

Not only does it add more personalized service options, it also provides customers with a customized dining experience.

When customers walk into Ruyi Restaurant, they can describe their needs in detail to the waiter based on their tastes and preferences, and the chefs will then customize exclusive dishes for them.

“Meet the special needs of every customer and make them feel the real caring service.”

Li Ruyi personally worked in the restaurant, supervising every aspect of the service. His strategy won the favor of many customers, and more and more people became regular customers because of the attentive service of Ruyi Hotel.

At this time, Wang Jianye of Wang's All-inclusive Hotel Group also felt the pressure from competitors. He knew that he could not just sit there and wait for death, but had to take action.

Therefore, he decided to increase the training and introduction of talents. The hotel widely sent invitations to some well-known chefs from home and abroad to come to the hotel for exchanges and guidance.

These chefs brought advanced cooking concepts and superb skills, which benefited the chef teams of all Wang's hotels and greatly improved the overall level.

At the same time, Wang's entire chain of restaurants has also strengthened its interaction with customers by hosting various food events and competitions, such as food cooking competitions and food tastings.

Customers actively participated in the event. Some cooked by themselves to show off their cooking skills, while others carefully tasted the various delicacies and then gave their own comments.

These activities not only enhance customer stickiness, but also allow customers to have a deeper understanding of the food culture of all Wang’s restaurants.

……

However, new challenges also arise. With the development of the economy and the improvement of people's living standards, customers have more stringent requirements for food, which must not only be delicious but also healthy and nutritious.

This trend is like a surging wave, pushing various hotels into a new round of exploration and competition.

Zhao Hongfu personally led the purchasing team to visit the surrounding ecological farms and establish long-term cooperative relationships with farmers who insist on green planting and breeding.

They carefully select fresh organic vegetables, free-range poultry and wild-caught river seafood to ensure the quality and safety of the ingredients.

For example, when choosing vegetables, only those that were picked early in the morning, with fresh leaves and no pesticide residues are selected; for poultry, it must be naturally grown and have a sufficiently long feeding cycle to ensure the freshness and nutrition of the meat.

The hotel's team of chefs is actively developing new healthy dishes.

They reduced the use of greasy, spicy and other irritating seasonings, and increased the combination of ingredients with health-promoting effects.

For example, they launched the "Chicken Soup with Chinese Yam and Wolfberry", which uses tender local chicken, paired with Chinese yam (which strengthens the spleen and stomach) and wolfberry (which nourishes the liver and kidneys). It is simmered on low heat for several hours, and the soup becomes rich, delicious and nutritious.

There is also the "Fried Shrimp with Colorful Vegetables", which is made by stir-frying fresh shrimp with carrots, broccoli, fungus, asparagus and other vegetables. It is brightly colored and rich in protein, vitamins and dietary fiber.

Hong Fu Hotel has specially hired a professional nutritionist and set up a nutrition consultation desk in the hotel lobby.

Nutritionists will provide customers with personalized nutritional advice and diet plans based on factors such as their age, gender, and physical condition.

At the same time, the hotel has also launched a customized healthy meal plan service. Customers can inform their dietary needs and preferences in advance, and the chef team will tailor a healthy meal plan for them for a week or a month based on this information.

These measures attracted many health-conscious customers to dine at the restaurant. The restaurant's business has gradually made new breakthroughs and occupied a place in the healthy catering market.

Sun Xiangrui organized a team of chefs to conduct a comprehensive review of the original menu, and improved or eliminated those dishes that were high in oil, salt, and fat.

They have added a large number of vegetarian and whole grain dishes to meet customers' needs for healthy eating.

For example, the company launched "oatmeal brown rice", which is made by mixing oats and brown rice in a certain proportion and steaming them. It has a sweet and sticky taste and is rich in dietary fiber and multiple vitamins.
There is also the "Mushroom Vegetable Salad", which uses fresh lettuce, cucumber, tomato, purple cabbage and other vegetables, paired with a variety of wild mushrooms, and topped with homemade low-calorie salad dressing. It is refreshing, delicious and nutritionally balanced.

Chefs have abandoned traditional unhealthy cooking methods such as frying and pan-frying, and are increasingly using healthy cooking methods such as steaming, boiling and baking.

For example, fish dishes used to be braised or cooked in sweet and sour sauce, but now they are steamed, which preserves the freshness and nutrition of the fish to the greatest extent.

For meat dishes, low-temperature slow baking is used to reduce the fat content in the meat while increasing the aroma and taste of the meat.

Xiangrui Hotel regularly holds healthy eating lectures and cooking classes, inviting professional nutritionists and chefs to explain healthy eating knowledge and cooking techniques to customers.

Customers can learn practical health knowledge in the lectures, such as how to properly match ingredients and how to control food intake. They can also make healthy dishes by themselves in cooking classes to improve their cooking skills.

These activities not only attracted a large number of customers to participate, but also enhanced the hotel's popularity and reputation, making Xiangrui Hotel a leader in healthy eating.

Ruyi Hotel.

Li Ruyi actively searches for new healthy ingredients and introduces some ingredients with local characteristics and health benefits.

For example, black truffles were introduced from Yunnan. This food is rich in protein, amino acids and other nutrients and has extremely high nutritional value.

The chefs combined black truffles with eggs, asparagus and other ingredients to create "Black Truffle Asparagus Scrambled Eggs", which is delicious and nutritious.

In addition, the hotel has also launched "Kuzu powder pastries", which are made by mixing Kudzu powder with flour, eggs, etc. into pastries. They have a delicate taste and have health benefits such as lowering blood pressure and blood lipids.

In terms of service, Ruyi Hotel pays more attention to the health needs of customers.

When customers place an order, the waiter will proactively ask about their health conditions and dietary restrictions, and recommend suitable dishes based on their needs.

At the same time, the restaurant also provides customers with free health tea and fruit platters, allowing customers to maintain healthy eating habits while enjoying delicious food.

Ruyi Restaurant has further upgraded its customized services, not only customizing dishes according to customers’ tastes and preferences, but also customizing diet plans according to customers’ health goals.

For example, for customers who want to lose weight, the restaurant will prepare a low-calorie, high-fiber diet plan for them;
For customers with chronic diseases such as hypertension and diabetes, the hotel will formulate a low-salt, low-sugar and low-fat diet plan for them.

This personalized service is very popular among customers and has greatly improved the customer loyalty of Ruyi Hotel. (End of this chapter)